We sometimes find that users cannot log in to our platform due to updates in the browser they are using.
Refresh (Press F5) or restart the browser and try again.
If there are still problems logging in, it may be a good idea to try in incognito mode in chrome (here it does not use cookies or saved account information) and try again, it may happen that there are typos in your contact information.
If there is any doubt about the password, a new one can be requested by pressing "Forgot password".
If you are in doubt about how this works, you can take a closer look in this guide: HERE.