Here you will find information about what rules and regulations November First adhere to and how that influences our onboarding process.
As a financial institution November First is obliged to assess and evaluate our customers.
Why do we ask questions?
You may wonder why we ask you to answer questions about you and your use of November First. We can do this even if you have been a November First customer for a long time.
Continually updating our information about you and all our other customers is necessary for your safety and the safety of the society. When we know a little about your business and how you expect to use November First, we can better notice if - against expectations - something is suddenly not as it should be. That way, we can protect you from abuse - and you help us fight financial crime at the same time.
Is it necessary for me to answer the questions?
Updating information about your company is necessary for us to best protect you and is also a legal requirement. November First is obliged to comply with "know your customer" rules. This means that November First must be able to document who our customers are and understand how they use our services.
Why does November First ask for a copy of passport?
November First, like other financial institutions, is required to obtain identity information on all of its customers. November First's verification of our customers' identity must be done through a source other than the customer themselves. An example of a source would be a passport.
Why does November First need documentation of address and knowledge of my citizenship?
As a payment institution, we must comply with the Act on Preventive Measures against Money Laundering and Terror Financing ("Hvidvaskloven") and our own internal rules. This requires a basic knowledge of our customers. That is why we ask for this information.